Português Login Register

Privacy Policy

DaDesktop is committed to safeguarding the privacy of our service users. This policy outlines the methods by which we collect and utilize your personal information, as well as the protective measures implemented to secure your details.

We gather and process personal data strictly to the extent required to deliver our services or for legitimate reasons specified in this privacy policy. Please be aware that the scope of data collection and storage varies significantly based on the hosting solution you select.

NobleProg hosted public server

This option is hosted within a NobleProg data centre located within the EU, ensuring GDPR compliance. It operates as a shared server environment for NobleProg clients, with access capabilities for NobleProg.

Should you opt for a server located outside the EU, local regulations may apply. Data for customers based in the UK remains retained within the UK.

NobleProg hosted private server

This configuration is hosted within a NobleProg data centre in the EU. It provides a dedicated server environment for a single organization, ensuring that no other entity utilizes the hardware.

If you select a server located outside the EU, local laws may apply.

On premise server

In this scenario, the server is situated on the organization's own premises. The software is installed locally, and all data remains under the organization's complete and exclusive control. 

Data categories

The following categories of data are collected:

User account / personal data

Shared server

Private server

On-premise server
  • Access to DaDesktop requires the registration of an account.
  • Upon registration, you will provide personal details such as your name, email address, username, and password.
  • We collect this information as it is essential for granting service access and maintaining platform security.
  • Your data may be used to communicate with you regarding your account status.
  • Account data is retained for the duration of the account's active status.
  • You may cancel your account at any time, at which point we will remove your associated data.

 
  • Clients can choose to manage their own users or request that NobleProg handles user management.
  • The server can be encrypted to prevent NobleProg from having any access.
  • No data is collected or stored.
  • NobleProg has no access.

 

Training Room Data (including cloud desktop activity and chat function)

Shared server

Private server

On-premise server
  • All activities within the Training Room may be monitored by the course instructor, training management, and technical support teams.
  • This monitoring is conducted to allocate appropriate data resources, assist with troubleshooting, track course progress, and ensure adherence to our Terms of Service.
  • Our terms of use prohibit personal activities, including the use of social media, financial transactions, or personal web searches.
  • Data is deleted once the course is confirmed as ‘finished’.

 
  • All data collected and stored is managed by the client.

 
  • NobleProg has no access.

 

Video / Audio Data

Shared server

Private server

On-premise server
  • DaDesktop offers an integrated audio/video feature.
  • This functionality is delivered via NobleProg infrastructure rather than external software.
  • Course Desktops (Fresh-start, Trainer, and Participants) may be recorded for troubleshooting. No audio is captured. These recordings are deleted 14 days after course completion. Access is restricted to NobleProg administrators with SuperAdmin privileges. 
  • All data collected and stored is managed by the client.
  • Course Desktops and recordings may be captured for troubleshooting and other purposes (refer to Shared Server). These recordings are the client's responsibility and are automatically removed after 14 days due to the auto-delete process.
  • No data is collected or stored.
  • NobleProg has no access.

 

Record Feature

Shared server

Private server

On-premise server
  • Clients have the option to record the course desktop.
  • If recording is enabled, NobleProg stores the footage, which may be monitored. The account holder determines when the recording is deleted.
  • Upon account cancellation, all associated recordings are deleted.

 
  • Clients have the option to record the course desktop.
  • All data collected or stored is managed by the client.
  • NobleProg has no access.

Technical Support

When you contact us for technical support, you must provide personal details that may include your name, employer, email address, phone number, time zone, and the reason for support. We utilize this support data to resolve your issue and to gain insights into common user problems. All technical support is delivered within NobleProg.

Contact Us

You may exercise any rights regarding your personal data by sending a written notice to us at contact us.

Changes to this policy

We may update this policy periodically by publishing a new version on our website. We encourage you to review this page occasionally to ensure you are comfortable with any modifications and to identify any significant changes.

Please refer to Terms of use Dadesktop Public Cloud