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Privacy Policy

DaDesktop is committed to safeguarding the privacy of everyone who uses our services. This policy outlines how we gather and handle your personal information and the steps we take to keep your data secure.

We only collect and use personal data to the extent needed to deliver our services to you, or for the legitimate purposes described in this privacy policy. It’s important to understand that the way data is collected and stored can vary significantly depending on which hosting service you choose.

NobleProg hosted public server

This solution runs within a NobleProg data centre inside the EU, meeting GDPR standards. It is a shared server for NobleProg clients and can be accessed by NobleProg.

If you opt for a server located outside the EU, local legislation may apply. Data for UK-based customers remains in the UK.

NobleProg hosted private server

This option is also housed within a NobleProg data centre in the EU. It is a dedicated server for a single organisation, and no other entity will use the hardware.

Should you select a server outside the EU, local legislation may apply.

On-premise server

With this arrangement, the server sits on the organisation’s own premises. The software is installed on that server, and all data stays entirely under the organisation’s control.

Data categories

Below are the categories of data we gather:

User account / personal data

Shared server

Private server

On-premise server
  • To access DaDesktop, you must register for an account.
  • If you register, you will share some personal data like your name, email address, username, and password.
  • We gather this information because it is essential for granting access to our services and maintaining security.
  • We may use your data to get in touch about your account.
  • Account data is kept for as long as your account remains active.
  • You can cancel your account anytime and, once cancelled, we delete your account data.

 
  • The client can either manage users themselves or ask NobleProg to handle user management.
  • The server can be encrypted to prevent NobleProg from having any access.
  • No data is collected or stored.
  • NobleProg has no access.

 

Training Room Data (covering cloud desktop activity and the chat function)

Shared server

Private server

On-premise server
  • All activity inside the Training Room may be monitored by the course instructor, training management, and our technical support staff.
  • This monitoring lets us allocate appropriate data resources, help you resolve issues, allows the instructor and management to monitor course progress, and ensures compliance with our Terms of Service.
  • The terms of use forbid users from performing any personal activities, such as accessing social media, completing financial transactions, or conducting personal web searches.
  • The data is wiped after the course has been marked as ‘finished’.

 
  • All collected and stored data is managed by the client.

 
  • NobleProg has no access.

 

Video / Audio Data

Shared server

Private server

On-premise server
  • DaDesktop can include an integrated audio/video feature.
  • This feature runs through the NobleProg infrastructure rather than relying on external software.
  • Course Desktops (Fresh-start, Trainer, and Participants) may be recorded for troubleshooting. No audio data is recorded. These recordings are deleted 14 days after the course finishes. Only NobleProg administrators with SuperAdmin privileges have access to these recordings.
  • All collected and stored data is managed by the client.
  • Course Desktops and Recordings may, when necessary, be recorded for troubleshooting and similar purposes (see Shared Server). These recordings are the client’s responsibility, and due to the auto-delete process, they are automatically removed after 14 days.
  • No data is collected or stored.
  • NobleProg has no access.

 

Record Feature

Shared server

Private server

On-premise server
  • Clients have the option to record the course desktop.
  • If the recording option is used, NobleProg stores the recording and it can be monitored. The account holder decides when it is deleted.
  • If the account is cancelled, all relevant recordings are deleted.

 
  • Clients have the option to record the course desktop.
  • All collected or stored data is managed by the client.
  • NobleProg has no access.

Technical Support

If you reach out to us for technical support, you’ll need to provide some personal details, which may include your name, your employer, email address, phone number, time zone, and the reason for your request. We use this support data to help resolve your issue and to get a better sense of the challenges our users face. All technical support is delivered by NobleProg.

Contact Us

You can exercise any of your rights regarding your personal data by sending a written notice via our contact us page.

Changes to this policy

We may revise this policy from time to time by posting an updated version on our website. We recommend checking this page now and then to make sure you’re comfortable with any changes and can easily spot significant updates.

Please refer to the Terms of use Dadesktop Public Cloud