Reliable Controls – Canada
About the Customer
Reliable Controls is a Canadian company that designs intelligent building controllers. They offer six products to customers around the globe. Following each annual product update, they conduct 20 to 24 online training sessions for more than 300 participants. Initially, this meant supplying computers with the software pre-loaded every single time. As the company expanded, the escalating training expenses led them to seek a solution that would lower costs while enhancing the client experience.
How They Found DaDesktop
The manager, Nate, discovered DaDesktop via a Google search. He noticed it was a cloud desktop purpose-built for training. He contacted the DaDesktop team, tested the remote training setup himself, and chose to adopt it as their primary training platform.
What They Love About It
Easy for everyone
Both instructors and clients genuinely appreciate using DaDesktop for remote training. There’s no software to install and no technical expertise required. The trainer simply sets up a virtual classroom and shares a link with the learners. Whether someone is in the US, Brazil, or Africa, they just click the link and are instantly inside the virtual desktop, ready to start learning.
Great training features
Learners can view the trainer’s screen and their own simultaneously, which makes it simple to compare and follow along. The trainer can monitor all student screens at once, making supervision and guidance straightforward. The trainer can also take remote control of a student’s desktop to provide assistance at any moment. One user from Europe remarked it feels like “the trainer is sitting right beside us.”
Works worldwide
The platform scales effortlessly and operates globally. You can launch a training session in any country right away, or run sessions with participants from multiple countries concurrently. You can add or remove attendees at any time, giving training greater flexibility.
Today, DaDesktop stands as one of Reliable Controls’ most valued partners.